Just about every modern business has ongoing IT tasks that need to be managed on a regular basis. There's equipment that needs to be kept up and running, cyber security measures that need to be in place and applications that need to be hosted and monitored just to name a few.

Not every business has the resources to effectively manage those tasks in-house. That's where outsourcing IT and utilizing a third party can come in to help.

They are essential to any company looking to concentrate on their core business. It’s a monthly flat-rate-based contract between an IT-provider and an organization; wherein the IT provider proactively monitors and maintains the organization’s workstations, servers, and IT infrastructure. A managed IT service provider’s work revolves around minimizing IT / business downtime by identifying and rectifying issues before they happen.

Situations where our Managed IT Support can help

You may need our managed IT support services in the following situations:

  • You want to reorganize your IT environment extending the number of IT technologies and introducing new services to support your business growth. You are concerned about your IT environment diversity and immaturity of IT management processes, and seek for a way to implement your ambitious IT initiatives, possibly within a DevOps approach.
  • You intensively use your IT resources and intend to improve the IT environment. Your challenge is to ensure the IT infrastructure stability and create the conditions for the further development of a diverse IT environment.
  • You use IT to the full but have no plans to further develop your diverse IT infrastructure (for example, due to budget limitations). You need to keep your IT reliable staying within budget, and be able to resolve IT-related issues quickly.
  • Your IT infrastructure is managed by different vendors and you have concerns about service coverage gaps that lead to high IT risks. You’re looking for a vendor who will ensure full coverage of all daily IT management tasks at an affordable cost

Managed IT service providers help businesses by:

  • Maintaining their workstations and IT infrastructure
  • Resolving network and internet problems
  • provision emails & set data accessibility restrictions
  • Improved operational efficiencies
  • Access to a complete IT team
  • Managed Desktop services
  • scalability
  • expertise
  • Transition process
  • Services desk
  • Remote and on-site support
  • Incident & fleet management
  • Exceptional technical capabilities
  • Industry-leading service level agreements (SLAs)
  • Service desk targets
  • Reliable service
  • It aligns the outcomes of the organisation
  • Complete outsourced IT
  • Holding providers accountable
  • Updating and installing timely security patches
  • Providing backup and disaster-recovery solutions
  • anticipate and mitigate cyber security risks
  • Strategic IT planning advice
  • Centralised IT services
  • flexibility
  • security
  • transparency & control
  • familiarity
  • Self-service portal
  • Real-time reporting
  • Customer-centric approach
  • Easy tracking
  • Ownership and accountability
  • IT experts give you peace of mind
  • Proactive support
  • Strategic IT planning.
  • Getting strategic IT planning
  • Finding a provider with a good track record

Frequently Asked Questions

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